Policies

Terms you should know

These policies apply to all custom commissions sold through . By paying, you acknowledge and accept them.

Shipping

Artwork ships after the production period (typically 60–80 days from payment).
Shipping fees are paid by the buyer, quoted before dispatch based on destination and package size.
We ship via reputable international courier. Tracking is provided when available.
Import duties, VAT, and customs fees in the destination country are the buyer’s responsibility.
Risk of loss transfers to the buyer once the courier has accepted the parcel, unless otherwise required by law.

Each painting is a custom, made-to-order artwork. Sales are generally final once production has started.
If we cannot complete your commission for reasons on our side, we will refund the amount paid via the original PayPal payment method.
If the delivered work has significant damage from shipping, contact us within 7 days with photos; we will help file a courier claim and discuss repair or remake options.
Minor artistic interpretation differences (brushwork, color temperature) are inherent to hand-painted work and are not grounds for refund.
Chargebacks should be a last resort; please contact us first so we can resolve issues directly.

We collect only information needed to fulfill your commission: name, contact details, shipping address, and reference photos you provide.
Payment card data is processed by PayPal; we do not store full card numbers on this website.
Reference photos are used solely to create your artwork and are not sold to third parties.
We may show finished commissions in our gallery or Instagram with your permission; say so if you prefer privacy.
To update or delete your contact information, email us at .

Standard lead time: 60–80 days after full payment is received.
This is not an “items not received” delay — it is the agreed handmade production window disclosed before purchase.
We will communicate if an unexpected delay occurs and propose a revised date.

Questions? Contact us